Shipping policy

CRISTALUP Products will be delivered to the whole of Colombia, within the geogprahical limits of Coordinadora, so User must bear in mind:

  • User will asume the cost of the delivery of CRISTALUP Products. The value of the delivery may vary depending on the location of User. 
  • Cost of delivery will be estimated based on two factors: 
  1. City were CRISTALUP Products are to be delivered
  2. Type of delivery requested by User (express or standard)


CRISTALUP Products will be delivered through the Coordinadora shipping company, or through a CRISTALUP ally, therefore, CRISTALUP Products will be shipped within the coverage area set up by Coordinadora.


  1. Shipping will take a maximum of 4 business days from the business day following the purchase date, depending on two factors:
  2. Whether the order is placed on a business day or during the weekend or holidays, and
  3. The city in which User wishes CRISTALUP Products to be delivered, that is, if it is located in the metropolitan area of ​​Valle de Aburrá or in another city in the national territory.


It should be noted that, within the maximum calculation for the delivery of CRISTALUP Products, we are not exempt from the occurrence of an event that prevents the delivery of the same within the previously agreed period, that is, an unpredictable, irresistible event occurs, and outside the will of CRISTALUP, which prevents the delivery from being made within the agreed period, and therefore the delivery is postponed or takes longer than usual.


  • Payment upon delivery.


En los casos en los que usted Usuario escoja el pago contra entrega, una vez confirmada la compra, se enviará el o los Producto(s) a la dirección informada.

In the event payment is done upon delivery, the property of the CRISTALUP Products will be transferred to client and or user from the moment payment is made by client and or user at the place of delivery. However, in the event of other means of payment available on the company’s website, transfer of property of CRISTALUP products will occur in favor of User when products are packaged and sent from the authorized facilities of CRISTALUP S.A.S. 

Finally, we must warn that if the price of the products is not paid, a breach of the contract occurs, which automatically means that CRISTALUP may terminate the agreement. In these cases, CRISTALUP may ask User to return products and, additionally, it may start any action applicable to obtain damages for breach of contract.