Política de reembolso
- To make a change, User must send a message with its request to the following email info@cristalup.com or call the following telephone number, and make the request 3176680840. The hours of operation will be from Monday to Friday from eight in the morning (8:00 a.m.), until five in the afternoon (5:00 p.m.), and Saturdays from eight in the morning (8:00 a.m.), until twelve noon (12:00 pm). There will be no customer service on Sundays or holidays.
- For hygiene reasons, we do not accept exchanges or returns on crystal products such as files, polishers, cuticles stick, foot scrapers and Eyettitude.
- The other Products offered by CRISTALUP that are acquired through the Portal, can be changed as long as the following conditions are met:
- User must request the change of the CRISTALUP Product(s) within a period that does not exceed five (5) calendar days, counted from the moment of delivery of the CRISTALUP Product at the address indicated by the User.
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All changes require the presentation of the original purchase invoice.
- The CRISTALUP Product (s) cannot be used or modified from their original state, they must be in a good condition, with no use, in their original packaging, with promotions and labels attached to it. That is, the dirty, broken parts, with amendments or any type of anomaly, must be sent by the User to the guarantee process with the area in charge.
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The shipping costs for the exchange of CRISTALUP Products, will be paid by User.
- The request for change will be analyzed by CRISTALUP to verify compliance with the requirements already indicated, the maximum time to respond to a request for change of merchandise is fifteen (15) business days.
CRISTALUP may reject the change request, if it is untimely, when the CRISTALUP Product has been used in conditions other than those recommended or inherent to its nature or destination, if it has been modified or has suffered an essential, irreparable and serious deterioration due to causes attributable to User.